How can we help?

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then “Subscriptions”.
3. Choose FastingFibi and tap “Cancel Subscription”.

Or directly in FastingFibi: Settings → Subscription → “Cancel subscription”. Cancellation takes effect at the end of the current period; you keep access until then. Important: Deleting the app or your account does not end a subscription.

Purchases go through Apple, so Apple decides on refunds. You can request one at reportaproblem.apple.com or in the app under Settings → Subscription → “Withdraw from contract”. Your statutory rights remain unaffected.

Sign in with the same Apple ID and, in FastingFibi, tap “Restore purchases” under Settings → Subscription. With a FastingFibi account, your data comes along from the cloud too.

In the app under Settings → Data → “Delete account & cloud data”. We delete your FastingFibi account, your fasting history, your journal and nutrition entries and your community data from the cloud. Your data is completely deleted after 30 days at the latest.

Important: An Apple subscription keeps running independently. Cancel it first, or you’ll still be charged. You can also request deletion by email to [email protected].

Settings → Data → “Delete local app data only”. This removes the timer, history, settings and offline data on this device and signs you out. Your cloud account and your cloud data are kept.

There’s currently no export feature in the app. If you’d like information about the data we store about you or a copy of it (Art. 15 and 20 GDPR), email us at [email protected].

In the app, check under Settings → Notifications that push notifications and the reminders you want are turned on. If notifications are turned off in the iOS settings, allow them there for FastingFibi.

Press and hold the post and choose “Report…”. You can also block people there. In urgent cases, please also email us at [email protected].

In the app under Settings → Nutrition → “AI analysis”. You can still log meals yourself afterwards.